resoluci\u00f3n 71141 de la Sic<\/u> <\/a>proceden los recursos de reposici\u00f3n y de apelaci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"Multa superior a los 400,2 millones de pesos a Directv Colombia, por desconocer el derecho de los usuarios a reclamar por cualquier medio cuando consideren vulnerados sus derechos, impuso la Superintendencia de Industria y Comercio, en su rol de autoridad nacional de protecci\u00f3n al consumidor. El valor de la sanci\u00f3n y multa equivale a \u00a0456 salarios m\u00ednimos legales mensuales vigentes, que corresponden a 11.241,55834526919 UVT y en pesos colombianos la suma de \u00a0400.278.168 La Superindustria inici\u00f3 la investigaci\u00f3n y formul\u00f3 pliego de cargos en 2018 con ocasi\u00f3n de las quejas presentadas por los clientes (usuarios) de esta empresa de comunicaciones, lo que se complement\u00f3 con la informaci\u00f3n que se recaud\u00f3 en la visita de inspecci\u00f3n que la Superintendencia realiz\u00f3 al portal web de la empresa investigada. La investigaci\u00f3n realizada permiti\u00f3 encontrar que el operador no permite el acceso directo al formulario en su p\u00e1gina web, sino que le impone requisitos adicionales que podr\u00edan llevar a que se desincentive la radicaci\u00f3n de PQR, ya que exige un usuario y una contrase\u00f1a y en caso de no contar con estos, el usuario debe registrarse y aceptar los t\u00e9rminos y condiciones previstos por el proveedor. Contra la decisi\u00f3n de la resoluci\u00f3n 71141 de la Sic proceden los recursos de reposici\u00f3n y de apelaci\u00f3n.<\/p>\n","protected":false},"author":1,"featured_media":584,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_siteseo_robots_primary_cat":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[54,1099,906,1098,53,1097,1096,1095,88,58],"class_list":["post-587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet-y-television","tag-camperosh","tag-derechosconsumidores","tag-derechosusuarios","tag-directvcolombia","tag-ligacucuta","tag-masde400millones","tag-multa","tag-sancion","tag-sic","tag-superindustria"],"_links":{"self":[{"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/posts\/587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/comments?post=587"}],"version-history":[{"count":0,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/posts\/587\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/media\/584"}],"wp:attachment":[{"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/media?parent=587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/categories?post=587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-json\/wp\/v2\/tags?post=587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"111120DirectvMultaSic\"](\"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-content\/uploads\/2020\/11\/111120DirectvMultaSic.jpg\" "\\"Multa")
<\/p>\n![\"111120DirectvPQR\"](\"https:\/\/ligadeconsumidorescucuta.org\/new\/wp-content\/uploads\/2020\/11\/111120DirectvPQR.jpg\" "\\"Multa")
<\/p>\n